This Privacy Policy explains how jilimacao collects, uses, stores, and protects the personal information of users accessing our platform from the Philippines. By registering an account, you acknowledge that you have read and agreed to the practices described here.
Last updated: 1 January 2025
When you create an account with jilimacao, we collect personal information that is necessary to verify your identity, process transactions, and deliver a safe platform experience to users across the Philippines. This includes your full legal name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a government-issued identification document such as a Philippine passport, driver's licence, or national ID. Financial information, including your preferred deposit and withdrawal method details, is collected when you initiate transactions on the platform. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve performance.
The personal information we collect is used primarily to operate and maintain your jilimacao account, process deposits and withdrawals, and verify your eligibility to use the platform in accordance with Philippine regulations. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional communications about offers available on the platform. Technical and behavioural data is analysed to detect fraudulent activity, prevent unauthorised access, and improve the overall user experience across mobile and desktop devices. We may use aggregated, anonymised data for internal reporting and platform development purposes, but this data cannot be used to identify any individual user. We do not use your personal information to make automated decisions that produce legal or similarly significant effects without human review.
jilimacao does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and fraud prevention partners, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are required by law, court order, or regulatory authority in the Philippines to disclose user information, we will comply with such requirements and, where legally permitted, notify the affected user. If jilimacao undergoes a business restructuring, merger, or acquisition, user data may be transferred to the successor entity, and affected users will be notified in advance. We do not share your data with any third party for purposes beyond those described in this Privacy Policy.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law, including anti-money laundering and financial record-keeping requirements. Account data is typically retained for a minimum of five years following account closure to satisfy regulatory requirements, after which it is securely deleted or anonymised. Transaction records are kept for the period required by applicable financial regulations and may be retained longer if there is an ongoing investigation or legal proceeding involving your account. If you request deletion of your account and there are no outstanding legal holds, we will process your request and confirm the deletion of your personal data within a reasonable timeframe. Anonymised and aggregated data that cannot identify you may be retained indefinitely for analytical and reporting purposes.
jilimacao employs industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure socket layer (SSL) technology, and sensitive account data is stored using encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling user data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform and its users. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities in accordance with applicable Philippinedata protection regulations as promptly as possible.
As a user of the jilimacao platform based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data in a portable format. You may request corrections to any inaccurate or incomplete personal information held in your account at any time by contacting our support team. You have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records as described in the Data Retention section above. If you believe that your personal data is being processed in a manner that is inconsistent with this Privacy Policy or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the live chat feature in your account dashboard or by emailing [email protected], and we will respond within a reasonable timeframe.
jilimacao uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and remember your preferences between visits. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and accessing your account. We also use analytical cookies to understand how users interact with the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings, though disabling non-essential cookies may affect certain platform features. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.
The jilimacao platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21, and any account found to have been registered by a minor will be immediately closed and any associated funds will be handled in accordance with our Terms and Conditions. If you believe that a minor has registered an account on our platform, please contact our support team immediately so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. jilimacao takes its responsibility to protect minors seriously and cooperates fully with any regulatory investigation related to underage access.
jilimacao reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through their registered contact method. We encourage all users to review this page periodically to stay informed of how we handle their personal information. Your continued use of the platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to arrange account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our support team is available 24 hours a day, seven days a week. You can reach us through the live chat feature inside your account dashboard or by emailing [email protected]. For questions about your rights under Philippine data protection law, you may also contact the National Privacy Commission directly. We aim to respond to all privacy-related enquiries within three business days. For general platform questions, our FAQ page covers the most common topics in plain Philippine English and is a good first point of reference before contacting support directly.
Our support team is available around the clock to help with any privacy-related questions. You can also visit our FAQ page for quick answers, or head to Responsible Gaming for information on how we support safe play across the Philippines.